Wenlo Terms of Service

Last updated: September 25, 2026

These Terms of Service ("Terms") are a legal agreement between you and Wenlo Labs LLC, a New Jersey limited liability company ("Wenlo", "we", "us") governing your use of the Wenlo mobile application and related services (together, the "Service"). By creating an account, joining a family, or otherwise using Wenlo, you agree to these Terms. If you do not agree, do not use the Service.

If you have any questions about these Terms, contact us at support@getwenlo.com.

1. What Wenlo is

Wenlo is a private app for sharing real-time location among family members, coordinating rides within your family, coordinating carpools between families who choose to participate together, and receiving notifications about arrivals, departures, and ride requests. Wenlo is a coordination and communication tool for people who already know and trust each other. It is not a social network, a public ride-hailing or transportation service, or an emergency-response service. See Sections 7 and 8 for important limits on the ride, carpool, and safety features.

2. Who can use Wenlo

• Guardians. To create a family, you must be at least 18 years old and a parent or legal guardian, or otherwise legally able to enter into these Terms.
• Children under 13. A guardian may add a child under 13 to their family. Children under 13 do not create their own account, are not asked for an email address or password, and are added only through a one-time device-claim link the guardian generates in the app. A guardian must complete Wenlo's verifiable parental consent process for a child under 13, as described in our Privacy Policy.
• Teens 13–17. A teen aged 13–17 may join a family using a valid invite code provided by their guardian. Children and teens cannot create a family.
• Consent for minors. A guardian who invites a minor (a family member under 18) to Wenlo represents that they are the parent or legal guardian of that minor and accepts these Terms on the minor's behalf. Accepting these Terms is separate from consenting to data collection: for a child under 13, the guardian must also complete Wenlo's verifiable parental consent process described in our Privacy Policy before Wenlo collects any personal information from the child, and must separately accept each carpool's sharing terms before the child's information is shared with another family. A guardian may review, refuse further collection of, or request deletion of their child's information at any time as described in the Privacy Policy. The guardian is responsible for supervising the minor's use of the Service.

If you do not meet these requirements, you may not use Wenlo.

3. Your account

• You must provide an accurate email address and keep your account information current.
• You are responsible for keeping your password and device secure, and for all activity that occurs under your account.
• One account is for one person. Do not share your login credentials.
• Notify us promptly at support@getwenlo.com if you believe your account has been accessed without your authorization.

Account credentials are managed by our authentication provider; we never see your password in plain text (see the Privacy Policy).

4. Families and invite codes

• Wenlo organizes everyone into a "family" — a private group whose members share data with one another.
• A guardian creates a family and invites others by sharing a short invite code generated by the app.
• You are responsible for who you invite. Only share an invite code with people you intend to add to your family, and only invite a minor if you are their parent or legal guardian. Anyone who joins your family with a valid code can see the location and family data of its members, as described in the Privacy Policy.
• If an invite code is shared with the wrong person, a guardian can generate a new code (which invalidates the old one) and remove members from the family at any time in the app.
• By joining or remaining in a family, you consent to sharing your information with the other members of that family as described in the Privacy Policy.

5. Acceptable use

You agree that you will not:

• Use Wenlo to track, locate, monitor, or surveil any person without their knowledge and consent, except your own minor children for whom you are the legal guardian.
• Use the Service to harass, stalk, threaten, abuse, or harm anyone.
• Invite or add anyone to a family without the legal right to do so.
• Use the Service for any unlawful purpose or in violation of any applicable law, including laws governing surveillance, recording, or the privacy of others.
• Attempt to access data belonging to families you are not a member of, probe or bypass the Service's security, or interfere with its operation.
• Reverse-engineer, decompile, scrape, or build a competing product from the Service, except to the extent this restriction is prohibited by law.
• Upload content that is illegal, infringing, or that you do not have the right to share.

We may suspend or terminate accounts that violate these rules (see Section 14).

6. Location sharing and accuracy

• Location sharing is under your control. You can turn it off at any time in your profile; when you do, Wenlo stops writing your location to our systems.
• Location information is provided by your device and mobile operating system and depends on factors outside our control — GPS signal, connectivity, battery level, OS power management, and device settings. Location data may be delayed, approximate, or unavailable.
• Wenlo also infers events from your device's sensors and location — for example, that a car trip has started or ended, or that someone has arrived somewhere. These are automatic judgements made from imperfect signals and can be wrong or late: a trip may be reported as finished during a long stop along the way, and a genuine arrival may be reported minutes after it happened. Notifications about arrivals and completed trips are convenience features — they are not confirmation that a person is safely where you expect them to be.
• Do not rely on Wenlo as the sole means of determining a person's location in any situation where accuracy or timeliness matters for someone's safety. Wenlo is an aid, not a guarantee.

7. Rides and carpools are coordinated between users — Wenlo is not a transportation provider

Wenlo lets family members request and offer rides to one another, and lets families coordinate carpools with other families. Wenlo only helps people coordinate; it does not provide transportation.

• We do not employ, contract with, screen, vet, train, license, insure, or supervise any driver — whether a member of your own family or of another family in a carpool. We do not run background checks on, or verify the identity, license, or insurance of, any driver.
• We do not inspect vehicles or guarantee that any ride or carpool will occur, be on time, or be safe.
• All ride and carpool arrangements are solely between the people involved. You alone are responsible for deciding whom you and your children ride with, including any driver from another family, and for the safety of any ride. A carpool driver from another family is not screened, endorsed, or vouched for by Wenlo in any way; your decision to let your child ride with them is your own.
• Wenlo is not a party to, and is not responsible for, any interaction, arrangement, or dispute between family members or between families in a carpool.

Carpool driving is limited to adults. Only a user who is 18 or older may join a carpool as a member, host a carpool, or volunteer to drive. Children and teens under 18 may participate only as riders that their own guardian has added. This is a Wenlo product rule and does not make Wenlo responsible for any driver's eligibility, licensing, or conduct.

Driver representation. By volunteering to drive in any ride or carpool, you represent to the other participating users and to Wenlo that you hold a valid driver's license and any insurance legally required for the vehicle you drive. This representation is a condition of using the ride and carpool features, and a materially false representation is a violation of these Terms under Section 5. Wenlo does not verify, check, or enforce any driver's license or insurance status, and Wenlo's right to act on a false representation does not create any duty to verify, screen, or monitor any driver.

8. Safety and SOS features are not a substitute for emergency services

Wenlo includes alerting features (such as SOS alerts and arrival/departure notifications). These are convenience features among family members and are not an emergency-response, monitoring, or life-safety service.

• In an emergency, call 911 or your local emergency number. Do not rely on Wenlo.
• We do not monitor alerts, and no one at Wenlo is notified when you raise one — only your family members are, on a best-effort basis.
• Delivery of alerts and notifications is not guaranteed. Notifications depend on your device, connectivity, push-notification services, and OS settings, any of which can delay or prevent delivery.
• Pickup and arrival-time notifications (such as "on the way" or the approach notices sent at about 10 and 2 minutes out) are estimates based on live traffic and device location and are not guaranteed to be accurate or delivered on time. A family member should not wait alone in an unsafe place based on an estimated arrival time, and guardians remain responsible for pickup arrangements.

9. Notifications

By using Wenlo you may receive push notifications, which are central to how the Service works (ride requests, arrivals, SOS, etc.). The account owner who creates a family may also receive occasional product reminders (for example, a prompt to add a family member); these go only to that adult and can be turned off in the profile. You can control notifications through your device's system settings, but disabling them may prevent core features from working as intended. Notification delivery is best-effort and not guaranteed.

10. Your content

• You retain ownership of the content you add to Wenlo — your name, profile photo, saved places, ride notes, and similar information ("Your Content").
• You grant Wenlo a limited, non-exclusive license to host, store, process, and display Your Content solely to operate the Service for you and the members of your family. We do not use Your Content for advertising or any purpose outside operating Wenlo.
• You are responsible for Your Content and represent that you have the right to share it. Do not upload content that infringes anyone's rights or violates any law.

11. Third-party services

Wenlo relies on third-party platforms to operate, including Google Firebase (authentication, database, messaging, crash diagnostics), Google Maps Platform (maps, geocoding, distance/ETA), Apple (push notification and app distribution services), Resend (transactional email, including parental-consent notices), and Stripe (parental-consent card verification — a $1 authorization voided immediately, never charged). The Privacy Policy identifies the data each provider receives. Your use of features powered by these providers is also subject to their terms and privacy policies. We are not responsible for third-party services, and their availability is outside our control.

12. Privacy

Your use of Wenlo is also governed by our Privacy Policy, which explains what we collect, how we use it, and your rights. By using the Service you acknowledge the Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy controls for that topic. For privacy and data requests — including a parent's requests about a child's information — contact privacy@getwenlo.com.

13. Availability and changes to the Service

We are continuously improving Wenlo. We may add, change, suspend, or remove features at any time, and we may limit or discontinue the Service in whole or in part. We are not liable to you for any modification, suspension, or discontinuation of the Service. We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time.

14. Termination

• You may stop using Wenlo at any time. You can leave your family or delete your account from the profile screen, or email support@getwenlo.com. Deleting your account removes your data as described in the Privacy Policy, except for the limited consent and legal-acceptance records the Privacy Policy identifies, which are retained for the bounded period stated there as evidence of the agreements that governed the account.
• We may suspend or terminate your access if you violate these Terms, if required by law, or if necessary to protect the Service or other users. Where reasonable, we will try to give notice.
• Sections that by their nature should survive termination — including Sections 7, 8, 10, 12, 15, 16, 17, 18, and 20 — survive.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT LOCATION DATA WILL BE ACCURATE, TIMELY, OR COMPLETE; THAT NOTIFICATIONS OR ALERTS WILL BE DELIVERED; THAT RIDES WILL OCCUR OR BE SAFE; OR THAT THE SERVICE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. YOU USE THE SERVICE'S LOCATION, RIDE, AND SAFETY FEATURES AT YOUR OWN RISK.

Where the law of your state does not allow a particular exclusion above, that exclusion applies to you only to the extent that law permits. If you are a New Jersey resident: nothing in Sections 15, 16, or 17 limits or waives any right that cannot be limited or waived under New Jersey law, including the New Jersey Consumer Fraud Act and the Truth-in-Consumer Contract, Warranty and Notice Act, and those Sections do not apply to any claim to the extent New Jersey law prohibits their application.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WENLO AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF — OR INABILITY TO USE — THE SERVICE, INCLUDING ANY RELIANCE ON LOCATION DATA, NOTIFICATIONS, RIDE COORDINATION, OR SAFETY FEATURES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US TO USE THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

Where the law of your state does not allow a particular limitation or exclusion above, that limitation applies to you only to the extent that law permits (New Jersey residents: see the New Jersey statement in Section 15, which applies to this Section too). For New Jersey residents specifically, the dollar limitation in item (B) above does not apply to, and does not limit recovery for, any claim under the New Jersey Consumer Fraud Act or the Truth-in-Consumer Contract, Warranty and Notice Act, consistent with the New Jersey statement in Section 15. Nothing in this Section limits or excludes our liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by our own negligence where such liability cannot lawfully be limited, or any other liability that cannot be excluded by applicable law — including any liability that cannot be limited under the Children's Online Privacy Protection Act or other applicable child-privacy or consumer-protection law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Wenlo and its owners, employees, and suppliers from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, your violation of any law or the rights of any person, or content or invitations you submit — including (a) any ride or carpool you offer, drive, arrange, or permit a member of your family to participate in, and any interaction or dispute between you and any other user; and (b) use of the Service by any minor you added to your family or for whom you accepted these Terms. Nothing in this Section requires you to indemnify Wenlo against, and nothing in Section 16 limits Wenlo's liability for, any claim brought by or on behalf of a minor for that minor's own personal injury or death, to the extent such a waiver, limitation, or indemnity is unenforceable under applicable law, including New Jersey law.

18. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules. For any matter not subject to the arbitration agreement below, you agree that the state and federal courts located in New Jersey will have exclusive jurisdiction, except where applicable law gives you the right to bring a claim in the jurisdiction where you reside.

Before filing a claim, you agree to contact us at support@getwenlo.com and give us 30 days to try to resolve the dispute informally — most issues can be sorted out this way. If the dispute is not resolved within those 30 days, either you or Wenlo may then proceed as described below.

Agreement to arbitrate; waiver of court and jury trial. By accepting these Terms, you and Wenlo agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including its formation, applicability, or enforceability, will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court where the claim qualifies. This means you are giving up the right to sue in court and to have a dispute decided by a judge or jury, and instead the dispute will be decided by a neutral arbitrator whose decision is final except for a limited right of court review.

Class-action waiver. You and Wenlo agree that any arbitration will be conducted on an individual basis only, and not as a class, collective, or representative action. Neither you nor Wenlo may bring a claim as a plaintiff or class member in any purported class, collective, or representative proceeding.

Application to minors. This arbitration and class-action-waiver provision applies to a guardian who accepts these Terms on behalf of a minor, consistent with New Jersey law permitting a parent to bind a minor to a change of forum. It does not apply to, and does not limit, waive, or release, any claim brought by or on behalf of a minor for that minor's own personal injury or death, which Section 17 already carves out of every limitation in these Terms.

19. Changes to these Terms

We may update these Terms as Wenlo evolves. When we do, we'll change the "Last updated" date above. Material changes will be communicated to active users in-app or by email. Your continued use of the Service after a change takes effect means you accept the updated Terms.

20. General

If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full effect. These Terms and the Privacy Policy are the entire agreement between you and Wenlo regarding the Service and supersede any other statements, including in our marketing materials. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them. We are not liable for delay or failure to perform caused by events beyond our reasonable control.

App store terms (Apple). If you downloaded Wenlo from Apple's App Store: these Terms are between you and Wenlo only, not with Apple, and Apple is not responsible for the Service or its content. Your license to use the app is limited to a non-transferable license to use it on Apple-branded devices you own or control, subject to the App Store's usage rules. Apple has no obligation to furnish any maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app; in the event of any failure to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for the app, and Apple has no other warranty obligation. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer-protection or similar claims, or third-party claims that the app infringes intellectual-property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties. You agree to comply with any applicable third-party terms when using the app, such as your wireless data service agreement. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. Contact